FAQs

It might actually be easier to tell you what we can’t create. We don’t do logos, custom illustrations, or maps. Everything else is fair game. If you go with the Unlimited+Video plan, you get unlimited video editing/animation services per month. Whichever plan you go with, we’ve got you covered.

We use an awesome project management software called Clickup. It’s easy to use and helps us get your projects done in lightning time.

Unlimited means unlimited. No fine print, period.

The average turnaround time for most Design Drafts is 2-3 business days. If you need a revision, we’ll usually get those back to you within a few business hours. Video Drafts, on average, usually take 3-5 business days. Either way, we’re making sure you meet your deadlines. For long-form videos or layout projects, turnaround timelines may be longer depending on the length and complexity of the project.

As a matter of policy, we do not create designs of any copyrighted or trademarked characters. Churches and others who have used copyrighted characters in designs have faced lawsuits in the past. To keep your church (and ourselves) legally safe we will automatically decline to work on projects which ask for the inclusion of copyrighted materials.

The Project Request Form is a tool specially crafted and designed by Church Media Squad to help us serve our churches in the most creative and efficient way possible. We use the Project Request Form to gather all relevant and necessary information for your projects, which allows our designers to submit first-round concepts to you that you will love. Additionally, the data collected on the backend helps inform future updates and enhancements to the design request experience.

Yes...well, usually! In most cases, we can tack on additional deliverable sizes midway through ongoing projects. In rare instances, however, we may need to delay the delivery date to give our designers sufficient time to produce the additional materials. Our designers and/or project managers will be upfront with you on any delays should that be the case.

Very occasionally, our project managers will need to split up your design request into multiple projects. We currently serve hundreds of churches and the design calendar is maintained with an almost magical science. If our project managers see that your project has many deliverables or multiple variations required, they may split it up into smaller projects. Our project managers will be upfront with you if they need to do that and will ask you if there is any part of the project that should be considered a priority.

Definitely. We work hard to get to know your church and what you’re looking for, but if you need something changed, no biggie. Unlimited means unlimited, and that goes for revisions, too.

Large layout designs are included on all our Unlimited Plans. We’re happy to help design things like annual reports for your church at no extra cost. Please note that any booklet over four pages will require a longer turnaround time. Be sure to plan out your large layout projects with plenty of lead time to ensure our Squad is able to serve you well!

At Church Media Squad we uniquely specialize in graphic design and video support. With the unique needs that come with web design, we’ve partnered with the wonderful folks over at TheChurchCo.com to give all Unlimited Plan clients 20% off their Ultimate Plan. With TheChurchCo’s Ultimate Plan you get unlimited website updates on top of a fully custom-designed website. Nothing compares to a TheChurchCo website!

On the graphic design side, we follow a first concept submission policy based on project type.

Three Concepts: Christmas, Easter, and Merch

Two Concepts: Church/Ministry Event, Miscellaneous Holiday, Sermon Series, and Simple Slides

One Concept: Print, Banner, Brochure,Infographics. Layout, Slides (2-10 slides), Social (1-10 socials), Small Print, Small Layout, Bulletin

On the video design side, all design requests will receive one first concept submission.

We want to make sure you're completely satisfied, so if the first round of concepts don't hit the mark, your designer will ask for your input and continue to refine the designs until we get it just right!